Conditions of Use

Terms and Conditions for North West Flags
  • These terms and conditions were last updated on 13/10/2008. Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below.
  • “We” or “Our” means North West Flags.
  • “You” or “your” means the person accessing, using or ordering from our website over the Internet.
  • Goods are supplied by North West Flags to you and the contract of sale then exists between you and North West Flags. These terms and conditions cover all sales made through this website.
Prices, description and availability of goods
  • Prices are subject to change without notice and all goods are sold subject to availability.
  • Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product.
  • Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions.
  • Colours may vary slightly from those shown on the website due to the limitations of Internet technology.
  • Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.
  • Sales tax Value Added Tax (VAT) is calculated on shipping destination.
  • When applicable it is included in the price for orders shipped to destinations within the European Union (EU).
Payment methods
  • Our On-line store allows payments with most major credit / debit cards through the secure PayPal system. Ensuring your details are safe at all times.
  • We also accept payment by personal cheque. Your order will be dispatched once the cheque has cleared
Returns and Refunds
  • If for any reason you are un-satisfied with your purchase, please notify us within 24 hours, We will refund your money in full (Minus any delivery charge paid) providing the items are in good, resalable condition. The customer is responsible for postage and packaging costs on any returned items.
  • It is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund).
  • We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt.
  • Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning goods to the merchant.
  • We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If however the goods are faulty then the postage costs will be refunded.
Delivery arrangements
  • Your shopping basket displays the goods you have purchased we endevour to process all order within 24 hours dependent on availability.
  • We will notify you if your goods are not able to be despatched within this timescale.
  • The costs for delivery are shown depending on the shipping destination and the delivery service selected.
  • Should you have a complaint with the service or product we provide please contact Customer services by
Offensive or age restricted material
  • We take the utmost care to ensure that no material likely to give offence or which is unsuitable for children is displayed on our website.
  • Should you see material which in your view is offensive then please e-mail us at
Trademarks and copyright
  • All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged.
  • This website is protected by Copyright and the Copyright, Trademarks, logos and Intellectual Property rights for the content of the North West Flags belong to North West Flags. ALL RIGHTS RESERVED.
  • Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited.
  • Any framing of this website is prohibited.
  • Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline.
  • To help us keep your personal information strictly confidential you should keep your password secret, we also protect your personal details off-line.
  • All employees are kept up-to-date on our security and privacy practices and we ensure our Merchants maintain our standards of security.
Privacy Statement
  • This privacy statement applies solely to information collected through this website.
  • We use the information we collect about you to process orders and to provide a more personalised shopping experience.
  • We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.
  • We will not sell, share, or rent this information to others other than as disclosed in this statement.
  • During the registration or ordering process we collect some or all of the following information:
  • Your name and address Your contact telephone numbers (to enable us to contact you in the event of a query) Your e-mail address For credit / debit card purchases your card details.
  • If you have registered you may check, amend or remove your personal details by emailing
  • By registering or ordering through our website you consent to the collection and processing of your personal details by us.
Links to / from 3rd party websites
  • We are not responsible for and accept no liability for the content or privacy practices of any linked website which is not owned and maintained by us.
  • We encourage our users to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information.


2nd Class Post (4-6 Days): FREE
1st Class Post (2-4 Days) : 99p
Next Day & Sat Delivery Also Available
30 Day No Quibble Returns
Contact Us
Call us : 01695 575 812
9am - 5pm Mon - Fri

Secure Payment


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